Always-on ops control tower

Close the loop on ops gaps before they become breaches.

Continuous ops auditing with auto-generated corrective playbooks for ecommerce teams. Stanchmark plugs into the WMS, OMS, carrier and helpdesk stack you already trust — and turns silent process slowdowns into a corrective playbook, ticket draft, and a digital-twin simulation of the fix before anything executes.

Book a control-tower demoSee the mock control towerSee what it monitorsJoin the waitlist
  • Order flow + pick-pack-ship
  • Carrier performance + SLAs
  • Helpdesk + Zendesk triage
  • Governance + audit ledger
  • Early-access waitlist

Plugs into

  • Shopify
  • Amazon
  • ShipHero
  • ShipMonk
  • NetSuite
  • Zendesk

Capabilities

A control tower that never blinks.

Every signal — order events, warehouse queues, carrier SLAs, helpdesk sentiment — is fed into a single ops model. Outliers become a ranked queue of small, fixable gaps.

Always-on order flow watch
Streams every Shopify, Amazon, ShipHero, ShipMonk, NetSuite and Zendesk event into one continuously reconciled ledger of fulfillment state.
Hidden-gap surfacing
Flags the anomalies humans miss: stuck pick-pack-ship cycles, queue backpressure, and policy drift before they tip into an SLA breach.
Auto-generated playbooks
For every anomaly the agent drafts a corrective plan — owners, ticket copy, expected impact, and an audit-ready rationale trail.
Digital-twin simulation
Stress-tests the proposed fix on a replica of the live process before a single action executes, so ops can ship inside MTTR with confidence.
MTTR-driven scoring
A control-tower scorecard that rates every team on how fast a gap closes — not on how loud the alert volume was at 3am.
Governance-grade logs
Every auto-action, override, and rollback is logged with who/what/when — built to satisfy governance review and EU AI Act obligations.

How it works

From anomaly to action — in three continuous loops.

Stanchmark runs three overlapping loops in parallel: a watcher, a planner, and a simulator. They keep the human in the loop only on judgement calls, never on routine triage.

  1. 01
    Watcher
    Watch
    Streams order, WMS, carrier, and helpdesk events into a continuously reconciled model of fulfillment state and SLA risk.
  2. 02
    Planner
    Plan
    For every surfaced anomaly, the agent drafts a corrective playbook — owners, ticket copy, expected impact, and a rollback path.
  3. 03
    Twin
    Simulate
    The proposed fix is replayed against a digital twin of the live process before execution. The ops lead approves — or redirects.

Sample playbooks

The gaps Stanchmark catches in week one.

Most ops teams don't suffer from a lack of dashboards — they suffer from a lack of prioritized next actions. Each playbook below is the kind Stanchmark auto-generates on day one.

Pick-pack-ship
Carrier backlog
ShipHero queue backpressure — auto-route overflow to ShipMonk
Surfaced a 42-min drift in expected pick-to-pack latency on the West hub. Stanchmark drafted the routing rule, the ticket for the WMS lead, and the rollback plan — all before the 4pm carrier cutoff.
MTTR
38 min
Impact
−27% late ship
Audit
2 human approvals
SLA risk
Zendesk backlog on returned orders
A 3× spike after a NetSuite credit-note outage, paired to a helpdesk queue that was about to violate the 24h SLA.

Auto-drafted 14 reply templates, none sent without human sign-off.

Governance & EU AI Act

Audit-ready by default — not bolted on at the end.

Every auto-action, every override, every rollback is logged with who/what/when and exportable as a defensible audit trail. The same trail that satisfies an internal review will satisfy an EU AI Act assessor.

Read the governance stance
What gets logged
A complete chain of custody for every auto-action.

  • Identity

    Who triggered — and which automation tier the action fell into.

  • Provenance

    The signals and model call that surfaced the gap.

  • Rationale

    Plain-English write-up of the suggested fix.

  • Simulation

    Twin results + predicted impact for the proposed fix.

  • Approval

    Human-in-the-loop acceptance or override.

  • Rollback

    Reversible: a one-click undo with no in-flight state.

FAQ

The questions ops leaders ask first.

Talk to Stanchmark

Ready to swap dashboards for a perpetually vigilant ops co-pilot?

Reach the team at stanchmark-kyxjkp@polsia.app. We'll align on your WMS / OMS stack and the gaps you want closed first.

Book a control-tower demo